Team Work & Group Dynamics
   Rapport Building
   Time Management
   Stress Management
   Achieving Goals & Creative Visualizations
   Leadership Skills
   Change Management
   Positive Attitude
   Customer Service
   Customer Care
   Lateral Thinking
   Corporate Etiquette
   Corporate Culture
   Effective Meetings
   E-mail Etiquette
   Telephone Etiquette & Tele-conferencing Skills
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Our work is designed to develop or refresh the professional trainer's ability to run exciting and effective training programs. To be an effective trainer requires a special balance of skills. On the one hand the trainer needs to have enough charisma and dynamism to make their subject interesting and compelling. On the other hand, focusing on the students’ ability to learn and apply the subject matter is more important than the trainer’s ‘performance’. For this reason whenever we ‘train a trainer’ we are looking at these areas:

  1. Content – the content and structure of the training;
  2. Creativity – The creative techniques to arouse the interest of the participants
  3. Communication – the ability to communicate that content
  4. Flexibility – the ability to adapt the style of delivery to suit different groups, personalities and environments.

Depending on the training needs and aims of the organisation, each course requires a different blend of these components. It will always focus on the principles of good communication and involves a large amount of interaction from the students, who will be required to prepare aspects of a presentation and will develop their ability to evaluate themselves and others.

The components of the training include:


  • Training Needs Analysis
  • How to establish the aims and objectives of the training.
  • How to structure training for maximum interest and effect.
  • Handling Cynicism, Fear and Resistance
  • Logistics; room lay-out; use of technology; props and equipment.
  • How to involve all the participants at the same time.
  • Planning and preparation.

Creative Techniques

  • Training with humor, activities & games
  • Use of energizers & Ice Breaking
  • Professional Presentation Skills
  • Personalising the Work by Example
  • Role-Play Management Skills


  • Speaking and delivery skills
  • Attitude and enthusiasm
  • Developing a pleasing personality
  • Confidence and posture
  • Empathising with the student
  • Recognising and adapting to different types of personality
  • Principles of good two way communication
  • Listening skills

Interpreting different types of feedback; body-language, unspoken messages
Excellent delivery usually wins out over excellent content and naturally, we expect both. Therefore Training the Trainer is firstly about developing the person and then about the person delivering the training.


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