Team Work & Group Dynamics
   Rapport Building
   Time Management
   Stress Management
   Achieving Goals & Creative Visualizations
   Leadership Skills
   Change Management
   Positive Attitude
   Customer Service
   Customer Care
   Lateral Thinking
   Corporate Etiquette
   Corporate Culture
   Effective Meetings
   Presentations
   E-mail Etiquette
   Telephone Etiquette & Tele-conferencing Skills
   
   
   
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JOB ORIENTED
PRE-PLACEMENT TRAINING PROGRAM

CAREERS JUNCTION is conducting SOFT SKILL & PRE-PLACEMENT Training Program to bridge the gap between the industry requirement & the quality of the talents graduating from colleges by helping you bring out the best in you at the interviews you attend. Please find the details of our program below :

TOPICS COVERED:

  • Importance of Communication and Presentation Skills
  • Basic Skills and Techniques of Business Correspondence
  • Defining the job
  • Identifying the job skills needed
  • Developing interview questions
  • Types of interviews
  • Facing Interviews
  • Reasons for Rejection
  • Group Discussion
  • Resume Drafting Tips.

ONE DAY WORKSHOP

POSITIVE ATTITUDE & POSITIVE YOU

The most significant difference between high and low achievers is their self confidence and attitude.
Your altitude depends on your attitude!The program would help participants tap into their own personal attitude to better understand, analyze and maintain the right frame of mind to guarantee success at work and at home

TOPICS COVERED :

  • Self Awareness
  • Clearing the past
  • SWOT
  • Beliefs Values
  • Negative Self talk
  • Conditioning our mind
  • Subconscious Mind
  • Auto Suggestion

 

PRESENTATION SKILLS

Our training program specializes in presentation skills and other related soft skills training for executives, managers, sales and marketing executives.

TOPICS COVERED :

  • Understanding your audience
  • Illustration techniques that influence inspire and motivate
  • Content development to suit the audience intellect
  • How to use anecdotes, visual aids, body language and voice control.
  • Handling questions, interruption and feedback.

 

CUSTOMER SERVICE

This one day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time. Training covers such topics as telephone based customer service, telephone etiquette, dealing with difficult customers, and assertive problem solving.

Customer Service Training: Critical Elements of Customer Service Overview

TOPICS COVERED :

  • Customer styles
  • Identifying different styles
  • Handling different customers
  • Recognize that service delivery is an “individual response value.” Understand how your own behaviour impacts on the behaviour of others.
  • Develop more confidence and skill as a problem-solver
  • Communicate more assertively and effectively
  • Learn some ways to make customer service a team approach.
  • Learn the importance of listening and empathy as a key to success.
  • Rapport development Listening – your key to success
  • Understanding needs and expectations and building them up

 

STRESS MANAGEMENT

Stress is a normal part of life. Many events can cause stress, such as moving home, changing jobs, or coping with bereavement. Situations can also contribute to stress, such as relationship problems, money worries, difficulties at work or unemployment. A certain amount of stress can be positive

TOPICS COVERED :

  • Understanding and coping with traumatic stress
  • Understanding and coping with vicarious trauma
  • Humanitarian work, traumatic stress, and spirituality
  • Conflict resolution and communication skills in stressful environments
  • Stress awareness the 4 common types of stress
  • Stress awareness language of stress, personal profile and score
  • Sustainable Success Courage, Honesty, Industry & Humility
  • Techniques for harnessing transforming stress energy
  • Sick and Immature choices addiction, denial, dramas, madness, vicious cycles
  • Healthy choices healing, love, maturity, self-actualisation, value-driven work
  • Techniques for working harmoniously with physical and emotional stress
  • Stress Givers and Stress Takers!

Business Etiquette and Protocol

Aim : To assist all business people with observing business protocol and etiquette ensuring successful relationships with colleagues and clients.

TOPICS COVERED :

  • Basics of business etiquette
  • Grooming and Attire
  • Etiquette in the Office
  • Meeting, Greeting and Farewells
  • Time, Touch and Personal Space
  • Communication Basics
  • Written Communications
  • Electronic Communication
  • Business Meetings
  • Business Entertaining
  • Business Travel

Telesales Training

Aim : To assist and inform junior telesales and general sales staff on the basic requirements for a good sales call.

TOPICS COVERED :

  • What are the qualities of a sales person
  • How to keep yourself on an even keel – good days or bad
  • Defining you market.
  • Where do you find leads for your market
  • How to organize your day
  • What other back-up procedures you need to consider
  • The importance of establishing the correct contact person
  • Sales Talk – yes/yes questions
  • The importance of making your call a two way conversation
  • Product knowledge – the importance
  • Being in control of the call – anticipating questions
  • Courtesy
  • Confidence
  • Tone of voice
  • Respecting time vs. reaching your objective
  • Positive Communication
  • Opening a call & Closing the call

 

Training for Retail Assistants

Aim : To educate and inform delegates on how to provide superior service at a retail outlet, maximize profits and encourage the return of the client.

TOPICS COVERED :

  • An over view of retail industry in India & Career Prospects
  • Understanding , or even improving your company’s vision
  • Why is your company in business?
  • What are your main products, are they necessities or emotional purchases?
  • Client attitude to purchasing a necessity as opposed to emotional purchase
  • Main contributing factors for “necessary” and emotional purchases.
  • DISC approach
  • Who are your customers?
  • What does the customer do for you?
  • Negatives and Positives
  • Effective communication skills
  • The value of a simple greeting
  • Learning to listen
  • Reading your customer correctly
  • Identifying queries and complaints effectively
  • Positive/Negative Communication
  • Ensuring your client’s return or word of mouth referral
  • Saying “NO” positively
  • Exceeding Customer Expectations (Moments of Truth)
  • The value of exceeding your own expectations! (Moment of Excellence)
  • Up-selling to clients
  • The value of an up-sell/how to up-sell
  • How self responsibility can change your attitude to life!

 

   
 
     
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